Terms & conditions in brief
RATES are also available without legal road risk insurance which can be issued on request. These rates apply from today until changed
PAYMENT is acceptable by any major credit, debit card, cash or cheque accompanied by a banker's card. We are happy to accept company cheque up to £500 without bankers card or personal cheque up to £500 with any value bankers card. All non cash transactions usually attract a very small commission.
DEPOSITS are necessary in addition to estimated rental charge at the time of collection. The minimum deposit required at time of rental is currently £150 on the smaller cars and vans. Deposits on larger cars and vans are entirely on Strafford's discretion. All deposits are deemed non refundable in the event of any damage or incident involving the hired vehicle. In the event of damage or incident which is proved not to be the hirers fault, the deposit can be reclaimed subject to claims success and co-operation from all concerned.
FULL DRIVING LICENSES must be produced at every hire start time and must entitle the hirer to drive that type of vehicle legally for the duration of that hire.
ENDORSEMENTS are acceptable depending on the type and severity of the offence and fine. Please call for extra costing or terms quoting your current endorsement details. All endorsements are valid for insurance purposes for 5 years from the date of conviction or 11 years from date of conviction on serious offences such as ‘DR’ offences.
AGE to hire is a minimum of 21 years old on the lower grouped cars and vans and between 25 to 30 years old on certain high cost groups. All drivers under the age of 25 attract extra cost as do all drivers over the age of 70. Drivers over the age of 70 are only acceptable with clearance from our insurers, which is strictly subject to their acceptability.
IDENTIFICATION is very important and is required in one form or another. Clients electing to pay totally by cash will be classed as requiring more identification, merely because cash is untraceable. If you intend paying by cash totally (rental and deposit) then please remember to bring other good identification, apart from your drivers licence. The best form being your house rates bills, gas bill, electric bill, etc which have your name and address printed on them. A passport is not classed as ID as it has no address. Clients paying by any ‘plastic’ authorised payment method will only usually require one extra method of ID.
INTERNATIONAL/OVERSEAS licenses are welcome but must include English translations and sometimes can attract extra cost.
OVERSEAS TRAVEL is our speciality, and is quoted for on an entirely different price structure. We will be happy to supply the cost of your mainland European trip on request. Travelling outside the British mainland without consent and paying the extra costs will result in prosecution and client driving without insurance.
RESERVATIONS can be made by telephone, in person, fax or by post. Pre-payments made at the time of reservation are deemed non-refundable unless made in writing using the following time scales.
CANCELLATIONS – for all reservations made in person at the rental office depot or by telephone where a pre-payment has been made to secure the reservation we offer the following refunds of money paid providing we receive a written notice of cancellation directed to – Reservation cancellations Strafford self drive Preston Road Brighton East Sussex BN1 4QG.
NOTICE OF CANCELLATION TIMES FOR REGULAR TELEPHONE OR IN PERSON RESERVATIONS (NON ON-LINE INTERNET RESERVATIONS) – listed below is the amount of refund we offer should you need to cancel prior to your reservation.
Within 60 + days written notice you will receive FULL REFUND (100%)
Within 50 – 59 days written notice you will receive 75% REFUND
Within 40 – 49 days written notice you will receive 65% REFUND
Within 30 – 39 days written notice you will receive 55% REFUND
Within 20 - 29 days written notice you will receive 45% REFUND
Within 10 - 19days written notice you will receive 35% REFUND
Within 3 - 9days written notice you will receive 25% REFUND
Within 48 hours written notice you will receive 15% REFUND
Within 24 hours written notice you will receive 10% REFUND
Within 12 hours written notice you will receive 5% REFUND
Less than 12 hours n/a NO REFUND (0%)
NOTICE OF CANCELLATION TIMES ON LINE INTERNET RESERVATIONS – due to the high level of discounts enjoyed by customers for reserving and paying online using www.strafford.co.uk we are unable to offer any rebates or refunds from internet bookings, although subject to manager approval and subject to availability we will move an internet reservation to an alternative date/time/vehicle for a small administration amendment fee. No fee is payable if the amendment results in an upgrade in cost. If the amendment results in lower cost we regret that the balance is not offered as a cash refund, so you are urged to amend for similar or higher value reservation. To amend an internet reservation please email your change request to email@example.com and we will do our best to meet your request. You will be emailed back at the earliest possible opportunity.
EARLY RETURNS and cancellations less than 12 hours render all of the tendered prepaid money unrefundable.
FUEL will be charged for if the vehicle is returned with les than supplied as at near to current garage pump prices. No cash refunds are given on excess fuel returned, although we will always endeavour to supply the excess fuel on the next hire date if the client so wishes (subject to availability).
BREAKDOWN COVER is offered nationwide by Green Flag, AA, RAC, Mondial assistance or other indicated organisations printed on your check out appraisal form. Although legitimate non fault assistance is given free of charge, some driver error call outs are subject to charge like running out of fuel, leaving lights switched on, damaging tyres or vehicles etc.
CHILD SEATS are always available in all sizes for a very small extra charge.
EXTRA DRIVERS can be elected to drive for a small extra cost but must meet all the criteria that the principal driver is required to do. Extra drivers are only permitted to drive after notifying the renting office.
SLIGHT OVERDUE is not encouraged but we accept a maximum of 30 minutes after contract return time free of charge as a courtesy for possible traffic congestion or slight delay in getting away initially. After 31 minutes overdue the strict price below applies and is not negotiable.
OVERDUE hires are charged at 20% of the daily rate per hour and a full daily rate after 4 hours overdue.
We have the right to supply a capacity (larger or smaller) than originally reserved and the hirer must satisfy themselves of the not very often possibility of upgrade or downgrade in preferred vehicle. All published rates are available in detailed written form on request, showing clearly how the `drive away` price was calculated.
Reservations 01273 623555